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Library Reopening on July 6

The Itasca Community Library is excited to announce the library has reopened on a limited basis. Patrons will be able to browse the collection and use the computers. Following the CDC and Illinois Department of Health guidelines, we must limit the number of patrons who enter the building at any given time.

Library hours are:
Monday, Wednesday, Friday, and Saturday: 9:00 a.m. – 5:00 p.m.
Tuesday and Thursday: 1:00 p.m. – 9:00 p.m.

Safety Guidelines

  • All patrons entering the library will be required to wear a face mask.
  • Practice social distancing by staying six feet apart.
  • If you are experiencing COVID-like symptoms, please stay home.

Available Services

  • Printing, copying and faxing.
  • Computer use. Terminals are limited.
  • Library card registration and renewal.
  • Outdoor and indoor book drops will be open to accept all returns. Staff will be unable to take items directly from patrons.
  • Access to browse the collections.
  • Curbside pickup and home delivery will continue.
  • All events and classes will continue to be virtual. Please check our program calendar for a complete list.

Temporarily Unavailable Services

  • Study rooms and meeting rooms are closed.
  • Notary and passport services have been suspended.
  • Extra furniture and toys have been removed.
  • Children’s play area is closed.

Curbside Pickup and Home Delivery

We’re happy to be able to provide you with library materials in a manner that is safe for both patrons and staff.

How It Works

Itasca Community Library cardholders will be able to place holds on items for pickup or delivery. Requests made after the library is closed will be processed the next business day. Curbside pickup is also available for all SWAN library cardholders.

FOR CURBSIDE PICKUP (Available for all SWAN library cardholders):

  • Call, email, or place holds online through the catalog (Itasca items only)
  • If you call or email us mention that you would like curbside pickup
  • If you placed your hold online and receive a notification that it is ready, contact us by phone, email, or chat to let us know you’d like curbside pickup
  • Park in a spot designated with a numbered sandwich board
  • Call or text to tell staff your name and spot number
  • Please open your trunk or rear door for staff to place your items

FOR HOME DELIVERY (Itasca cardholders only):

  • Call, email, or place holds online through the catalog (Itasca items only)
  • Staff will call when your order is ready
  • Staff will arrange a drop-off time at your home

ETIQUETTE TO ENSURE STAFF & PATRON SAFETY:

  • Please maintain proper social distance from staff
  • Please return your items in the book drop
  • Staff will not accept any materials from patrons
  • Please wait until you receive notification before arriving
  • Notify staff if you are not in a vehicle; your order will be left on the
    bench outside the front entrance
Curbside & Delivery Overview

FAQ

What hours will the library be open for curbside pickup and home delivery? The library will be open for these services on Monday, Wednesday, Friday, and Saturday from 9:00 a.m.-5:00 p.m.; and Tuesday and Thursday from 1:00-9:00 p.m. Hours are subject to change.

What if I want to do curbside pickup or home delivery? Please let a staff member know that you’d like curbside pickup or home delivery when you request your items.

How long can I keep items? Loan periods for all materials will be three weeks with two renewals. Checkout limits remain the same.

How can I return items? For the safety of our staff, all returns must be made through the indoor or outdoor book drops. Staff will not accept any materials from patrons.

When are items I checked out before the shutdown due? Items checked out prior to our closing are due July 6.

Are you quarantining items? Yes. We are quarantining items that have been returned for 3 days.

How can I contact the library? You can call the library at 630-773-1699 or email at itascal@itascalibrary.org. We are also available on chat from Monday, Wednesday, Friday, and Saturday from 9:00 a.m.-5:00 p.m.; and Tuesday and Thursday from 1:00-9:00 p.m.

Does my card still work? Yes, your card still works. You can access your account online and use your account to check out e-materials and access databases.

What if my card is expired? Cards that expired from September 2019 through June 2020 have been renewed through July 4, 2020.

Can I apply for a card online? Yes, you can now sign up for an online card that can be used for our digital collection. You can apply here.

How can I access my account? Visit our catalog page and click “Log In” on the header. From there you can also reset your PIN.

What about book donations? We are currently unable to accept donations.

When will the library open more fully to patrons? We are monitoring guidelines from the Centers for Disease Control (CDC), the Illinois Department of Public Health (IDPH), and the state of Illinois. We have modeled our reopening plan after Governor Pritzker’s Restore Illinois plan. To see the library’s updated reopening plan, click here. This plan is subject to change.