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Using the Library During COVID-19

Phase 4 Changes

Due to DuPage county’s Phase 4 status, we are making changes to our services effective Monday, February 8. 

Time Limits

We ask that all patrons limit their time in the library to two hours

  • Computers are available, but the one-hour time limit remains. 
  • Faxing, scanning, and copying are available.
  • Browsing the collection is allowed for up to two hours.

Public Seating and Gathering

  • Limited public seating will be available.
  • Study rooms will be available for individual use for up to two hours.
  • Meeting room will be available for groups of up to 15. Groups must remain socially distanced and wear masks. You can request a meeting room reservation by filling out our application and returning it to the Patron Services desk.

Library hours will remain:
Monday, Wednesday, Friday, and Saturday: 9:00 a.m. – 5:00 p.m.
Tuesday and Thursday: 1:00 p.m. – 9:00 p.m.
Sunday: 1:00 p.m. – 5:00 p.m.

Available Services

  • Printing, copying, and faxing.
  • Computer use. Terminals are limited.
  • Limited public seating.
  • Limited study room and meeting room use.
  • Library card registration and renewal.
  • Outdoor and indoor book drops are open to accept all returns. Staff will be unable to take items directly from patrons.
  • Library visits up to two hours per day.
  • Access to browse the collections.
  • Curbside pickup and home delivery will continue.
  • All events and classes will continue to be virtual. Please check our program calendar for a complete list.
  • Notary and passport services are available on a limited basis. Please call to confirm the availability of a notary public or passport agent.
  • Our wifi is available throughout the parking lot and inside the building. The network name is Itasca Public Library, and there is no password. NOTE: It is an open network.
  • Wifi hotspots are available for checkout. The hotspot is portable so you can connect your device almost wherever you go. Place a hold on a hotspot here.

Safety Guidelines

  • All patrons entering the library will be required to wear a face mask.
  • Practice social distancing by staying six feet apart.
  • If you are experiencing COVID-like symptoms, please stay home.

Curbside Pickup and Home Delivery

We’re happy to be able to provide you with library materials in a manner that is safe for both patrons and staff. The library will be open for these services on Monday, Wednesday, Friday, and Saturday from 9:00 a.m.-5:00 p.m.; Tuesday and Thursday from 1:00-9:00 p.m.; and Sunday from 1:00 p.m.-5:00 p.m. Hours are subject to change.

How It Works

Itasca Community Library cardholders will be able to place holds on items for pickup or delivery. Requests made after the library is closed will be processed the next business day. Curbside pickup is also available for all SWAN library cardholders.

FOR CURBSIDE PICKUP (Available for all SWAN library cardholders):

  • Call, email, or place holds online through the catalog.
  • If you call or email us, mention that you would like curbside pickup.
  • If you placed your hold online and receive a notification that it is ready, contact us by phone, email, or chat to let us know you’d like curbside pickup.
  • Park in a spot designated with a numbered sandwich board.
  • Call to tell staff your name and spot number.
  • Please open your trunk and staff will place your items in your trunk.

FOR HOME DELIVERY (Itasca cardholders only):

  • Call, email, or place holds online through the catalog.
  • Staff will notify you when your order is ready.
  • Staff will arrange a drop-off time at your home.

ETIQUETTE TO ENSURE STAFF & PATRON SAFETY:

  • Please maintain proper social distance from staff.
  • Please return your items in the book drop.
  • Staff will not accept any materials from patrons.
  • Please wait until you receive notification that your items are ready before arriving for pickup.
  • Notify staff if you are not in a vehicle; your order will be left on the
    bench outside the front entrance.
Curbside & Delivery Overview

FAQ

Are you quarantining items? Yes. We are quarantining items that have been returned for 3 days.

What if I want to do curbside pickup or home delivery? Please let a staff member know that you’d like curbside pickup or home delivery when you request your items.

How long can I keep items? Loan periods for all materials will be three weeks with two renewals. Checkout limits remain the same. The full list of loan periods can be found here.

How can I return items? For the safety of our staff, all returns must be made through the indoor or outdoor book drops. Staff will not accept any materials from patrons.

How can I access my account? Visit our catalog page and click “Log In” on the header. From there you can also reset your PIN.

Can I apply for a card online? Yes, you can now sign up for an online card that can be used for our digital collection. You can apply here.

How can I contact the library? You can call the library at 630-773-1699 or email at itascal@itascalibrary.org. We are also available on chat on Monday, Wednesday, Friday, and Saturday from 9:00 a.m.-5:00 p.m.; Tuesday and Thursday from 1:00-9:00 p.m., and Sunday from 1:00 p.m.-5:00 p.m.

What about book donations? We are currently unable to accept donations.

Are study rooms and meeting rooms available? Yes, study rooms and meeting rooms are available. Study rooms have a two-hour time limit, and meetings rooms are available for up to 15 people. Masks are to be worn at all times when in these rooms.

Are there places to sit and read or study? Yes, seating is currently available.

How long can I stay at the library? The time limit for library use is two hours per day.

When will the library open more fully to patrons? We are monitoring guidelines from the Centers for Disease Control (CDC), the Illinois Department of Public Health (IDPH), and the state of Illinois. We have modeled our reopening plan after Governor Pritzker’s Restore Illinois plan. To see the library’s updated reopening plan, click here. This plan is subject to change.